As affiliate partner of Quint, CTG can propose the official ITIL® 4 Foundation track including examination.
It is a highly intensive three-day course for IT managers, team leaders and other IT professionals who need an understanding of the ITIL® 4 framework and how it can be used in your digital transformation journey. It provides an understanding how the ITIL® best practice can be adopted and adapted within an organisation, achieving a lasting value proposition.
The course focuses delegates on end-to-end service quality and consumer value. It provides an insight into current Service Management thinking as well as preparing delegates for the ITIL® 4 Foundation Certificate in IT Service Management examination.
ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
The training has the following objectives:
This course consists of formal lecturing, discussions, exercises and mock exams. Evening self-study will also be required to prepare for the actual foundation exam. The ITIL® 4 Foundation Certificate in IT Service Management
Examination is organized on the last afternoon. It is a one-hour, 40 questions, multiple-choice examination requiring 26 out of 40 (65%) to pass. The course is accredited and follows the official syllabus.
This course is intended for anyone involved in service management and quality matters, including service desk and support engineers, IT team leaders, IT managers, change managers, infrastructure managers, service managers, ITSM consultants and quality managers.
There are no specific prerequisites. However we strongly recommend that participants are ITIL® aware and have at least 6 months experience in working in an IT organisation. A good understanding of English is required.
Throughout the course, an accredited ITIL trainer and Service Management expert provides lectures and gives exercises based on real world projects and the use case which is provided in the syllabus. Different mock exams ensure an optimal preparation for the real certification exam.
The course can be given in English or Dutch. Course material is in English. The course and the exam are provided in cooperation with our ATO partner Quint.
The course duration is 3 days. The exam is organized at the end of the 3rd day and is a one-hour multiple-choice exam. This course can be given at the client’s premises or at CTG training academy.
€ 1450/person for 3 days. Exam fee, student workbook as well as the digital ITIL4 foundation book is included by default.
The foundation exam is an online certification under supervision of a remote PeopleCert proctor.
All prices are VAT excluded;
Lunch and beverages are included when opted for the onsite training at the CTG Academy.
By Participant: If a subscribed course participant postpones the attendence for the public courseto a later date, no cancellation costs apply. Note that the purchased voucher to take the remote exam remain valid for 1 year. A participant or a group that fails to attend, or that cancels a course without at least 15 working days written notice prior to the course start, is liable for the full subscription cost.
Replacement of a subscribed attendee by another participant after the ordering of the training material (typically 5 workdays), will be treated as a new subscription.
By CTG: CTG reserves the right to cancel a course at any time.
All classroom courses begin promptly at 9am and are scheduled until 5pm.
All courses are organised at the CTG premises in Diegem (Belgium) or can be given at the client site and are available for groups as well. Please contact us if you wish further information.
The standard language of each course is English.
* Prices subject to VAT
We start with a recap session in which remaining questions can be handled and there is an opportunity to study.
In the beginning of the afternoon there is a final mock exam, followed by the official foundation exam.
Thanks for the great teaching.
You managed to make something that was of no interest to me interesting to learn.
The ITIL® 4 Foundation Training was very pleasant, with an ideal mix between theory and practice. There were tons of great examples from everyday (business) life, but it also encouraged us to think about the some of the complex challenges we're facing.
I would recommend this course to anyone!
“The training was really nice. Although it was online, the training was really interactive. The trainer has plethora of experience and that really helped us connect the practical world to the training material. It was quite interesting and not monotonous. We had breaks every 50 minutes and had question & answer sessions. The topics and content were really to the point.”
CTG Belgium NV
phone: +32 2 720 51 70
fax: +32 2 725 09 20
300 Corporate Parkway
Amherst, NY 14226
phone: +1 716 882 8000
fax: +1 716 887 7464