As affiliate partner of Quint, CTG can propose the official ITIL® 4 Foundation track including examination.
It is a highly intensive three-day course for IT managers, team leaders and other IT professionals who need an understanding of the ITIL® 4 framework and how it can be used in your digital transformation journey. It provides an understanding how the ITIL® best practice can be adopted and adapted within an organisation, achieving a lasting value proposition.
The course focuses delegates on end-to-end service quality and consumer value. It provides an insight into current Service Management thinking as well as preparing delegates for the ITIL® 4 Foundation Certificate in IT Service Management examination.
ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
The training has the following objectives:
This course consists of formal lecturing, discussions, exercises and mock exams. Evening self-study will also be required to prepare for the actual foundation exam. The ITIL® 4 Foundation Certificate in IT Service Management
Examination is organized on the last afternoon. It is a one-hour, 40 questions, multiple-choice examination requiring 26 out of 40 (65%) to pass. The course is accredited and follows the official syllabus.
Coffee Break
Lunch
Tea Break
Coffee Break
Lunch
Tea Break
We start with a recap session in which remaining questions can be handled and there is an opportunity to study.
In the beginning of the afternoon there is a final mock exam, followed by the official foundation exam.
The ITIL® 4 Foundation Training was very pleasant, with an ideal mix between theory and practice. There were tons of great examples from everyday (business) life, but it also encouraged us to think about the some of the complex challenges we're facing.
I would recommend this course to anyone!
“The training was really nice. Although it was online, the training was really interactive. The trainer has plethora of experience and that really helped us connect the practical world to the training material. It was quite interesting and not monotonous. We had breaks every 50 minutes and had question & answer sessions. The topics and content were really to the point.”
Thanks for the great teaching.
You managed to make something that was of no interest to me interesting to learn.
CTG Belgium NV
Culliganlaan 1D
1831 DIEGEM
Belgium
phone: +32 2 720 51 70
fax: +32 2 725 09 20
Buffalo,New York
300 Corporate Parkway
Suite 214N
Amherst, NY 14226
phone: +1 716 882 8000
fax: +1 716 887 7464