CTG Academy

ITIL® 4 Specialist - Create, Deliver and Support (CDS)

Organizations are facing unprecedented challenges and increasing demand brought about by the emergence of new technologies. This new digital era is known as the ‘Fourth Industrial Revolution’, characterized by the digital transformation of our world and the unavoidable interaction between humans, digital technologies and physical assets. The Fourth Industrial Revolution is creating an increasingly fast-paced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed. To address this challenge, ITIL® 4 framework has developed several core modules.

As affiliate partner of Quint, CTG can propose the official ITIL® 4 CDS specialist module including examination.

It provides an understanding how the ITIL® best practice can be adopted and adapted within an organisation, achieving a lasting value proposition. CDS focuses delegates on the ‘engine room’ of digital and IT Function. It provides specialist insight into new Service Management thinking as well as preparing delegates for the ITIL® 4 CDS Certificate examination.

ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.


Currently no (other) upcoming dates are planned for this course


Course Objectives

The training has the following objectives:

  • Improve existing processes
  • Effectively manage IT teams
  • Optimize value streams and workflows
  • Align digital services with business strategy
  • Develop services to meet demand
  • Integrate new technologies and capabilities
  • Embed Lean, Agile, DevOps ways of working…

The course is accredited and follows the official syllabus.

Typical Audience

This specialist module is for IT practitioners and leaders who manage the operation of IT-enabled and digital products and services. CDS helps professionals who are responsible for service delivery, including development, deployment, and monitoring and support, and assuring that services are delivered and supported according to agreed levels.

Course Prerequisites

You need to have an ITIL® 4 Foundation Certificate and have at least 6 months experience in working in an IT organisation. A good understanding of English is required.

Course Delivery

Throughout the course, an accredited ITIL® trainer and Service Management expert provides lectures and gives exercises based on real world projects and the use case, which is provided in the syllabus. Different mock exams ensure an optimal preparation for the real certification exam.

The course can be given in English or Dutch. Course material is in English.

Course Venue

The course duration is 4 days for onsite delivery and with mock exams, exam preparation and actual certification exam on the 4th day. The course consists of formal lecturing, discussions, exercises and mock exams. Evening self-study will also be required to prepare for the exam

The course with certification can be given at the client’s premises or at CTG training academy.

As alternative, the course can be organised remotely in 4 half day sessions. The participant will receive a voucher to plan his certification exam directly with PeopleCert.

Course Outlines

  • Module 1 : Introduction
  • Module 2 : Concept and Challenges
  • Module 3 : Plan and Manage Resources
  • Module 4 : Information and Technology
  • Module 5 :Value Steams General
  • Module 6 : Model Value Stream for a new service
  • Module 7 : Value Stream for user support
  • Module 8 : Manage Work and Activities

Meet our trainers

CTG's trainers are experts in their domain and bring the course content based on their experience. Meet some of our trainers below.

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CTG Belgium NV

Culliganlaan 1D
phone: +32 2 720 51 70
fax: +32 2 725 09 20


Buffalo,New York
300 Corporate Parkway
Suite 214N
Amherst, NY 14226
phone: +1 716 882 8000
fax: +1 716 887 7464

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