CTG Academy

ISTQB Expert - Improving the Testing Process - Implementing Test Process Improvement

The Expert level enables you to improve your skills in various directions. One of these directions is “Improving the Testing Process”. This level consists of two modules: “Assessing the Test Processes” and “Implementing Test Process Improvement”. Someone who has successfully completed both modules may consider him or herself an expert and can officially be called a “Certified Tester Expert Level (CTEL)”.

The “ISTQB Expert Improving the Testing Process - Module Implementing Test Process Improvement” training is a three-day training that is spread over a number of weeks. At the fourth day participants take an exam. The Foundation and Advanced level is about knowledge, comprehension, application and analysis. This is supplemented by Expert level and deepened with evaluation and creation. In addition to attending the four-day intensive course, participants are expected to carry out so-called workplace assignments based on their own case. In other words, we proceed directly from theory to practice!

This course is a preparation for the (sub) exam "ISTQB Expert Improving the Testing Process - Module Implementing Test Process Improvement" and meets the requirements set by ISTQB. The Advanced Test Manager Certificate is a prerequisite to participate in this exam. The exam consists of two parts: a multiple choice questionnaire and an 'essay style' section. Candidates who score 75% or higher pass the exam.

provided by: Improve QS


Currently no (other) upcoming dates are planned for this course


Course Objectives

Upon completion of this course you will be able to:

  • Lead a program to improve the test process, identify critical success factors and manage them
  • Take the right business driven decisions about the approach to improving the test process
  • Stepwise implementation of test process improvements, linked to the intended business objectives
  • Analyse specific problems in deployment of the test improvement process, also taking the (inter) people skills into account.

Typical Audience

The Expert Level qualification is aimed at those who have already achieved an advanced point in their careers in software testing and wish to develop further their expertise in a specific area. The modules offered at the Expert Level cover a wide range of testing topics. A testing expert is one who has a broad knowledge of testing in general, and an in depth understanding in a special test area. An in-depth understanding is defined as having sufficient knowledge of testing theory and practice to be able to influence the direction that an organization and/or project takes when creating, implementing and executing testing processes.

Course Prerequisites

Successful completion of the ISTQB Advanced Test Manager Certificate is a prerequisite to taking the ISTQB Expert Certificate examination.

Course Delivery

Throughout this course an accredited trainer and software testing expert provides lectures and gives exercises based on real-world projects. Mock exams ensure an optimal preparation for the real certification exam.

Courses can be given in English or in Dutch. Course material is in English.

The course and the exam are offered to you in cooperation with our partner Improve QS.

Course Venue

The course duration is 4 days (including the exam day).
This course can be given at the client’s site or at CTG.

Course Administration


€ 2250/4 days.

All prices are exclusive of the exam fee, which is subject to change. At the time of publishing the exam fee is € 595 per person.

All prices are VAT excluded; course material, lunch and beverages included.


By Participant: If a subscribed course participant is replaced by another participant or if the public course is postponed to a later date, no cancellation costs apply. A participant or a group that fails to attend, or that cancels a course without at least 15 working days written notice prior to the course start, is liable for the full subscription cost.
By CTG: CTG reserves the right to cancel a course at any time.

Course Logistics

All classroom courses begin promptly at 9 am and are scheduled until 5 pm. All courses are organised at the CTG premises in Diegem (Belgium).
All courses can be given at the client site and are available for groups as well. Please contact us if you wish further information.

The standard language of each course is English.

* Prices subject to VAT

Course Outlines

Test Improvement Plan

  • Setting Priorities
  • Developing an improvement approach
  • Planning the improvements
  • Acting to implement improvement
  • Selecting a pilot
  • Manage and control the implementation
  • Learning from the Improvement Program

Managing Change

  • Fundamental Change Management Process
  • Human factors in the Change Management Process

Organization, Roles and Skills

  • Test process group and individual roles
  • Remote Test improvement
  • Skills of the improver: Interviewing, listening, and note taking

Organization, Roles and Skills (continued)

  • Analytical skills
  • Presentation & reporting skills
  • Skills of persuation
  • Management skills

Critical Success Factors

  • Key success factors
  • Setting a culture for Improvement

Adapting to Different Life Cycle Models


Meet our trainers

CTG's trainers are experts in their domain and bring the course content based on their experience. Meet some of our trainers below.

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CTG Belgium NV

Culliganlaan 1D
phone: +32 2 720 51 70
fax: +32 2 725 09 20


Buffalo,New York
300 Corporate Parkway
Suite 214N
Amherst, NY 14226
phone: +1 716 882 8000
fax: +1 716 887 7464

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