CTG Academy

Impact with feedback

Giving and receiving feedback has become key in the modern organisation.Not only from managers to team members but also from the team to management and to each other.

Both positive as well as constructive feedback can lead to unwanted effects when not done properly, with the most common one being that nothing really seems to happen, that’s why we need to further educate ourselves, and our teams to use feedback as an instrument of impact, to leverage the skills and strengths of others to achieve the results we want to achieve.

In this course, we will focus on what happens to us when we give and receive feedback and how we influence other people’s reactions through our behaviour.

We will look at how words and motions can be used to attract and hold attention, and how to translate this attention into action as feedback needs to be translated into simple, executable plans and achievements that help people grow in their role.


Currently no (other) upcoming dates are planned for this course


Course Objectives

  • What is Emotional intelligence
  • Deposits and withdrawals from the Emotional intelligence bank
  • Productive feedback discussions
  • Expectation and intention management before and after feedback
  • + and ++ feedback (positive and critical feedback)
  • How to support your communication with non-verbal technique

Typical Audience

This course is intended for anyone who is or will be assigned to build team capability and performance and work with employee engagement but is also useful for employees and team members looking at improving their feedback skills. This can be for both experienced roles as well as new people.

Course Prerequisites

Everyone is free to take the course, however having an active role in team feedback, leadership or HR in a changing environment is recommended. We recommend this course to be part of the 3-day leadership track Compelling Vision and Direction - Coaching for Performance - Impact with Feedback.

Course Delivery

The course is set up through a series of exercises, roleplaying scenario’s and discussions around recognisable situations that are based on real world projects. An experienced trainer will guide you through both the practical side as well as the theoretic framework behind these experiences.

Courses can be given in English or Dutch. Course material is in English.

Course Venue

The course duration is 1 day.

This course can be given at the client’s site or at CTG.

Course Administration


Upon Request. All prices are VAT excluded; course material, lunch and beverages are included.


By Participant: If a subscribed course participant is replaced by another participant or if the public course is postponed to a later date, no cancellation costs apply. A participant or a group that fails to attend, or that cancels a course without at least 15 working days written notice prior to the course start, is liable for the full subscription cost.
By CTG: CTG reserves the right to cancel a course at any time.

Course Logistics

All courses are organised at the CTG premises in Diegem (Belgium). All courses can be given at the client site and are available for groups as well. Please contact us if you wish further information. The standard language of each course is English.

* Prices subject to VAT
Course Outlines

Meet our trainers

CTG's trainers are experts in their domain and bring the course content based on their experience. Meet some of our trainers below.

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CTG Belgium NV

Culliganlaan 1D
phone: +32 2 720 51 70
fax: +32 2 725 09 20


Buffalo,New York
300 Corporate Parkway
Suite 214N
Amherst, NY 14226
phone: +1 716 882 8000
fax: +1 716 887 7464

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