Identify new ways to improve your user’s experiences
By mapping the steps of your service or product, you can start identifying your users' level of frustration or delight at any given stage. Doing this helps you see how the experience can be improved - by making frustrating steps more delightful.
CTG Belgium NV
Culliganlaan 1D
1831 DIEGEM
Belgium
phone: +32 2 720 51 70
fax: +32 2 725 09 20
Buffalo,New York
300 Corporate Parkway
Suite 214N
Amherst, NY 14226
phone: +1 716 882 8000
fax: +1 716 887 7464